Privacy Policy
Privacy Policy
Last updated: April 3, 2026
Lillian’s Loafers – Palm Beach, Florida operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a personalized shopping experience.
Our store is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise interact with us.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.
We may collect the following categories of personal information:
- Contact Information: name, billing address, shipping address, phone number, email address
- Financial Information: payment card details, transaction data, payment confirmations
- Account Information: username, password, preferences, settings
- Transaction Information: products viewed, added to cart, purchased, returned, or exchanged
- Communication Data: messages sent to our customer support
- Device Information: IP address, browser type, device identifiers
- Usage Information: browsing behavior and interactions with our website
Sources of Personal Information
We collect personal information from:
- Directly from you (when placing an order, creating an account, or contacting us)
- Automatically through cookies and similar technologies
- Service providers acting on our behalf
- Partners and third parties
How We Use Your Personal Information
We use your personal information for the following purposes:
1. Providing and Improving Services
- Processing orders and payments
- Managing your account
- Arranging shipping and returns
- Personalizing your shopping experience
2. Marketing and Advertising
- Sending promotional emails or messages
- Displaying relevant advertisements
3. Security and Fraud Prevention
- Verifying transactions
- Preventing fraudulent activity
4. Customer Communication
- Providing customer support
- Responding to inquiries
5. Legal Obligations
- Complying with applicable laws and regulations
How We Share Personal Information
We may share your personal information with:
- Service providers (e.g., payment processing, shipping, customer support)
- Marketing partners for advertising purposes
- Shopify, as our e-commerce platform provider
- Authorities or legal entities when required by law
- Business transfers (e.g., mergers or acquisitions)
Relationship with Shopify
Our store is hosted by Shopify, which processes personal information to provide and improve the Services.
For more details, please refer to Shopify’s own privacy policy.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties.
Children’s Data
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.
Data Security and Retention
We implement appropriate security measures to protect your personal information. However, no system is completely secure.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy.
Your Rights
Depending on your location, you may have the following rights:
- Right to access your data
- Right to correction
- Right to deletion
- Right to data portability
- Right to object to processing
To exercise these rights, please contact us.
Complaints
If you have any concerns, you can contact us directly or file a complaint with your local data protection authority.
International Data Transfers
Your information may be processed outside the European Union, with appropriate safeguards in place.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page.
Use of AI-Generated Content
We use artificial intelligence (AI) to create and support content, including product descriptions, visuals, and storytelling elements.
Please note:
- Some content may be partially AI-generated or enhanced
- Visuals and storytelling may be stylized or fictional
- The boutique concept (“Palm Beach, Florida”) is part of the brand experience
- We do not operate from a physical retail location at this address
All products delivered will match the descriptions and quality stated on the product pages.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
For the purposes of applicable data protection laws, we are the data controller of your personal information.